Maintenance Request Letter
Used by tenants to formally request maintenance or repairs from landlords, building management, or property managers. Establishes a written record for legal protection.
Step 1 · Fill the Form
Step 2 · Preview
What is Maintenance Request Letter?
Generate a maintenance request letter for rental property issues in UAE. AC, plumbing, electrical, structural repair requests with priority indication.
When do you need it?
Used by tenants to formally request maintenance or repairs from landlords, building management, or property managers. Establishes a written record for legal protection.
What should this document include?
- • Landlord / Property Manager Name
- • Landlord Address
- • Tenant Name
- • Property Address
- • Unit / Apartment No.
- • Ejari Number
- • Issue Type
- • Issue Description
- • Priority
- • Available Access Times
- • Contact Phone
- • Issue Noticed Date
- • Notice Date
How to prepare and submit this document
- 1 Document the issue with photos and dates. Take clear photos or videos of the problem (leak, AC failure, electrical fault) with timestamps. Note when the issue started — this establishes the timeline if you later need to escalate to the RDC.
- 2 Classify the urgency correctly. Mark as urgent if it affects health/safety (no AC in summer, major water leak, electrical hazard) or structural integrity. Non-urgent items (cosmetic damage, minor fixture issues) have a longer expected response time.
- 3 Send the letter via email and registered mail. Email the letter to your landlord and property manager, then follow up with a printed copy via registered mail or courier if there is no response within 48 hours for urgent issues. Keep delivery proof.
- 4 Follow up in writing and escalate if needed. If the landlord does not respond within 7 days for urgent issues or 14 days for non-urgent ones, send a follow-up letter referencing the first. After 30 days of inaction, you can file a complaint with the Rental Dispute Settlement Centre (RDC).
Common mistakes that get this document rejected
- ✕ Reporting the issue only by phone or WhatsApp — without written proof, the landlord can claim they were never notified
- ✕ Marking everything as "urgent" — overusing urgency reduces credibility when a real emergency occurs
- ✕ Withholding rent because of unaddressed maintenance — this is illegal in the UAE and gives the landlord grounds for eviction
- ✕ Attempting DIY repairs on structural, electrical, or plumbing systems without landlord approval — you become liable for any damage
Frequently asked questions
How long does a landlord have to fix maintenance issues?
UAE tenancy law does not specify exact days, but urgent issues affecting habitability (no water, no AC in summer, major leaks) should be addressed within 24–48 hours. Non-urgent issues typically allow 7–14 days. If the landlord fails, you can escalate to the RDC.
Can I withhold rent if the landlord ignores my maintenance request?
No. Withholding rent is a breach of contract and grounds for eviction under UAE law. The correct path is: written request → follow-up → RDC complaint. The RDC can order the landlord to repair or authorize you to deduct repair costs from rent.
Who pays for maintenance in a rental property?
The landlord is responsible for structural, electrical, plumbing, and AC maintenance unless the tenancy contract explicitly states otherwise. Tenants are responsible for damage caused by misuse and for minor consumables (light bulbs, AC filters in some contracts). Check your Ejari contract for the exact split.